topsite

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We offer three types of Mystery Shopping Campaigns:

  • Mystery Visits – This program provides a clear and relevant feedback on the services offered by the employees, on customer’s satisfaction, on competitive performance and compliance testing.
  • Mystery Calls – An evaluation tool that is made strictly by telephone.
  • Mystery Internet (web, email) - Evaluates the relationships with online customers. The speed of page loads, quality and time that answering questions, processing speed of the orders made, transparency, peculiarities of the page are also important components of customer relationships.
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